¿Qué es una licencia electrónica (ESD)?

Una licencia electrónica (ESD – Electronic Software Delivery) es una forma digital de licencia, o una clave de activación, que se entrega como un código a una dirección de correo electrónico.

Las licencias electrónicas tienen muchas ventajas: el producto pedido está disponible para su uso inmediatamente después de recibir la licencia (código) en la dirección de correo electrónico proporcionada. El producto es significativamente más asequible (no es necesario producir DVD, cajas ni material impreso). Siempre recibes la versión más reciente del producto, y este tipo de licencia también es más respetuosa con el medio ambiente, ya que elimina producciones y residuos innecesarios, como soportes físicos y embalajes. En el caso de una licencia electrónica, el programa de instalación se descarga a través de internet.

Una licencia electrónica (ESD) tiene exactamente la misma validez y finalidad que una licencia obtenida en formato clásico, por ejemplo, en una caja comprada en una tienda física.
Esta forma de licencia ha sido utilizada durante varios años por todos los principales fabricantes de software, juegos, entradas, etc.

Los fabricantes también pueden denominar una licencia electrónica como número de serie, clave de activación, clave de producto o código de licencia.

Are your licenses original and legal?


Todas nuestras licencias son 100 % originales y legales y pueden activarse y utilizarse en todos los países europeos.

¿Cuándo y cómo recibiré los productos solicitados?

We strive to send ordered ESD licenses paid by credit card or via PayPal to your email address within a few hours (this applies to all orders placed and paid during morning hours on business days).

If you choose a bank transfer, you will receive the license at your email address once the payment is visible in our bank account.

In accordance with anti-fraud control measures, the processing of paid orders may be delayed for a period of up to 24 hours.

I bought a new license, when do I need to activate it?

Licenses purchased from us are not pre-activated, so you can activate them according to your needs and preferences.

With most manufacturers, you can enter your new license at any time, and it will only activate after your current license expires (the validity period will not start counting until then). However, this does not apply to all manufacturers (e.g., Norton, Malwarebytes), so it is advisable to check this on the manufacturer’s official website. In such cases, enter and activate your new license only after your current license expires and the program notifies you.

For Norton and Malwarebytes, we recommend waiting until your existing license expires before adding the new license.

Why haven't I received the order confirmation email yet?

If you did not receive our confirmation email at the end of the ordering process, please notify us at our email address: info@antivirusi.eu.

Before doing so, please check if our email may have ended up in your spam folder.

Can I use the purchased license to extend my antivirus program?

Yes, our licenses are suitable for new and initial software installations, as well as for renewing or extending existing licensed programs.

Are the product descriptions accurate and up-to-date?

Our team constantly strives to ensure that the information is as accurate and up-to-date as possible, but we kindly ask you to verify the exact details on the manufacturer’s official website before making a purchase.

How can we return the ordered product to you?

In the case of a product in the form of a digital license (ESD), we do not accept returns as the license key has already been delivered and disclosed to the customer (sent to the provided email address).

However, the customer always has the option to test the fully functional software for up to 30 days (depending on the product) free of charge, which applies to all manufacturers in our offering. The free trial version is available on the official website of the selected manufacturer. After the free trial period expires, the license can simply be purchased from us to extend the full functionality of the product.

For more details, please refer to our Terms of Service page under the section “Customer’s Right to Withdraw from the Contract.”

How can I test an antivirus program before purchasing it?

Si deseas probar un programa específico antes de comprarlo, te recomendamos visitar el sitio web oficial del fabricante y descargar una versión de prueba del programa. Todos los fabricantes ofrecen la opción de una prueba por tiempo limitado (que va de 3 a 30 días) para todos sus programas antivirus. Estos programas de prueba son totalmente funcionales y funcionan exactamente igual que si decides comprarlos.

Una vez finalizado el período de prueba, puedes pedir una licencia con nosotros y continuar utilizando el programa.

¿En qué idiomas están disponibles los productos?

By default, the software is always in English, but during installation, other languages are also offered (e.g., German, Italian, etc.).

My trial antivirus program has expired. What should I do?

Si has descargado una versión de prueba y con tiempo limitado del software antivirus desde el sitio web oficial del fabricante y esta ha caducado, puedes adquirir de forma fácil y rápida una licencia adecuada con nosotros, lo que permitirá que el programa siga funcionando sin interrupciones y con todas sus funciones completas.

My activation code is not working!

Carefully check for any typos when entering the license code. Common mistakes include confusing O (the letter) with 0 (the number), I (uppercase i) with l (lowercase L) and 1 (the number), or B (the letter) with 8 (the number). To avoid errors when entering the code, copy and paste it into the field where you want to activate it.

Some brands (Norton, AVG, McAfee, etc.) require you to register your code before you can activate it in the software.

What payment methods are available?

We currently accept payments via credit cards, PayPal, and based on a proforma invoice (bank transfer).

If you need the product immediately (within a few hours, the same day), we recommend paying by credit card or through PayPal.

All payment methods are fully protected and secure.

Who can I ask for help?

All manufacturers provide continuous technical support, so you can contact them at any time. Their contact information (phone, email, forum, messaging app, etc.) can be found on their official website.

We recommend checking their website before reaching out to the manufacturer for assistance, as you may already find an answer or solution to your question or issue there.